Frequently Asked Questions

We carry a wide selection of fine jewelry including rings, necklaces, pendants, earrings, and bracelets. Our collection features diamonds, gemstones, pearls, and precious metals including gold, white gold, and platinum. We also specialize in custom-designed pieces.

Yes! Custom jewelry is one of our specialties. Whether you have a sketch, a photo, or just an idea, our master jeweler Pash will work with you to bring your vision to life. Contact us to schedule a design consultation.

Yes, our diamonds are certified by reputable gemological laboratories including the GIA (Gemological Institute of America). Certificates are available upon request and accompany all significant diamond purchases.

Absolutely. We have an extensive selection of engagement rings in a variety of styles — from classic solitaires to halo and vintage-inspired designs. We can also create a fully custom engagement ring tailored to your partner's taste and your budget.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank wire transfer, and Bitcoin. Cash is also welcome in store. Please contact us if you have questions about a specific payment method.

Yes! As a retailer in the U.S. Virgin Islands, we offer significant savings compared to mainland U.S. prices. Visitors may also qualify for U.S. Customs duty-free allowances. Ask us in store for details on how to maximize your savings.

Yes, we offer layaway plans for qualifying purchases. Please speak with us in store or contact us directly to discuss available options and terms.

Yes, we provide a full range of repair services including ring resizing, prong retipping, clasp replacement, chain soldering, stone resetting, and polishing. Bring your piece in store for a free assessment and quote.

We offer jewelry appraisals for insurance purposes and estate valuation. We also purchase pre-owned fine jewelry and diamonds. Stop by the store with your pieces and we'll be happy to take a look.

In most cases, yes. Ring resizing depends on the metal type and design of the ring. Bring it in and our jeweler will assess whether resizing is possible and give you a timeframe and price.

Yes, we ship to the continental U.S. and internationally. All shipments are fully insured and require a signature upon delivery. Please contact us for shipping rates and estimated delivery times to your location.

We accept returns on unworn, unaltered items in their original condition within 30 days of purchase with a receipt. Custom pieces and special orders are final sale. Please see our Delivery & Returns page for full details.

Every order is carefully packaged in a Lucky Jewelers gift box and secured inside a discreet, padded shipping box. All packages are fully insured and tracked from our store to your door.